COMPLAINTS
BOOK
Your complaint or claim will be handled in accordance with current legal deadlines. You will receive a PDF acknowledgement of receipt instantly and a formal response within a maximum of 15 business days.
Pursuant to Art. 150 of Peru's Consumer Protection and Defence Code and the applicable AI regulations, all service companies must enable this mechanism.
RESPONSE DEADLINE
Maximum 15 business days
from receipt
ACKNOWLEDGEMENT
Downloadable PDF
immediately after submission
CONFIDENTIALITY
Your data processed under
Law No. 29733
Submit your
Complaint
Fill in the form with the required information. All fields marked with * are mandatory. Your complaint will be recorded in our system with a unique case number.
Claim or Complaint?
CLAIM: Dissatisfaction related to the contracted services or products.
COMPLAINT: Dissatisfaction or discomfort regarding the service received, not directly related to the contracted service.
Complaint Successfully Registered
Case No. ---
Registration Date
---
Type
---
Maximum Response Deadline
15 business days
An internal notification has been sent to our team. Your PDF acknowledgement of receipt is available below. Please save it as official proof of your complaint.
Your Rights as a Consumer
Law No. 29571
Consumer Protection and Defence Code. Recognises your right to file claims and complaints against the service provider. The provider must respond within a maximum of 15 business days.
Law No. 29733
Personal Data Protection Law. The data collected in this form will be used exclusively to manage your complaint and will be treated with strict confidentiality.